{"id":1,"date":"2017-04-09T18:53:14","date_gmt":"2017-04-09T18:53:14","guid":{"rendered":"http:\/\/scottallentaylor.com\/?p=1"},"modified":"2021-03-18T12:49:59","modified_gmt":"2021-03-18T12:49:59","slug":"resume","status":"publish","type":"post","link":"http:\/\/scottallentaylor.com\/?p=1","title":{"rendered":"Resume"},"content":{"rendered":"

Scott A. Taylor, MBA<\/strong><\/h1>\n

STRATEGIC FINANCIAL OPERATIONS EXECUTIVE
\nRisk Management | Strategic Partnerships | Regulatory Compliance
\n\uf0a7 Solutions-oriented Financial Executive with an established track record of developing and implementing strategies to reduce costs, increase revenue, strengthen customer relationships, and drive profitable growth through the development lifecycle from initial feasibility analysis to completion.
\n\uf0a7 Broad-based, decisive management expertise with strong planning, communication, organizational, and process analysis\/improvement ability to successfully direct and deliver concurrent projects, ensuring compliance with government mandates to minimize risk exposure for stakeholders.
\n\uf0a7 Excellent leadership and interpersonal skills. Highly effective at identifying and developing diverse, top-performing talent. Demonstrated ability to align workforce and workflow to capture critical data, utilizing talents and expertise to deliver effective and streamlined direction to financial operations.
\nDistinctions and Qualifications<\/p>\n

\uf0a7 Regulatory Compliance
\n\uf0a7 Cost\/Benefit Analysis
\n\uf0a7 Project Management
\n\uf0a7 Vendor & Staff Management
\n\uf0a7 Logistics & Troubleshooting
\n\uf0a7 Strategic Collaborations
\n\uf0a7 Resource Allocation
\n\uf0a7 Complex Negotiations
\n\uf0a7 Decisive Business Leadership
\n\uf0a7 Financial Planning & Analysis
\n\uf0a7 Corporate & Financial Risk Management
\n\uf0a7 Profit & Loss Projections
\n\uf0a7 Analytical Optimizations
\n\uf0a7 Global Strategy<\/p>\n

Executive Background<\/p>\n

2020- Present\u00a0 Fiserv – Director of Product<\/p>\n

2019 to 2020: Amazon \u2014 Senior Program Manager – Seller Lending and PBI – AR experience<\/p>\n

2017 to 2019: First National Bank of Omaha \u2014 Director Collections Strategy and Design
\nCreating omni-channel, customer focused and frictionless methods to assist financially distressed customers resolve delinquency.
\n\uf0a7 Redesign and rewrite all customer-facing communication channels- increased customer response by 40% within 60 days.
\n\uf0a7 Launched digital channel optimization test plan.
\n\uf0a7 Designed 3 year technology roadmap for platform migration, omnichannel and 24-hour self-serve options.<\/p>\n

2016 to 2017: Intuit. Woodland Hills, CA \u2014 Senior Manager, Risk
\nServe a critical role in the payments group, directing and controlling merchant risk while leading a team of 50 top-performing cross-functional professionals.
\n\uf0a7 Onboard new clients and manage existing accounts to align payment processing operations with the Intuit platform.
\n\uf0a7 Protect stakeholder interests by directing managers and analysts through in-depth and comprehensive reviews of financials and batches to minimize\/eliminate risk of fraudulent merchants.
\n\uf0a7 Expertly direct group-wide operations with a budget of $1M while ensuring continuous operations, strict controls, and streamlined payment processing.
\n\u2014 Consistently review approximately 7,000 to 10,000 accounts monthly, flagging 10% to 15% for more in-depth review.
\n\uf0a7 Restructured customer communications and escalation path to foster a more confident customer transaction.
\n\uf0a7 Combined superior business and strategy acumen with financial industry expertise to create and implement a comprehensive scorecard system that measures transactions from a metrics perspective to target higher risk transactions and streamline payment releases for customers.
\n\u2014 Decreased funding time by 46% within the first 120 days of launch; reduced customer complaints to zero within 6 months; increased employee NPS by 32 points during first 6 months<\/p>\n

2014 to 2016: Funding Circle, USA. San Francisco, CA \u2014 Head of Servicing & Collections
\nInstrumental in the successful launch and management of a start-up operation serving person-to-person loan platforms with an average loan size between $25K and $500K, directing enterprise-wide collections and account servicing while directing a team of 7 professionals.
\n\uf0a7 Contributed in-depth and comprehensive knowledge on UCC regulations, as well as the bankruptcy code to establish creditor position throughout borrower bankruptcy actions.
\n\uf0a7 Implemented technology tools to develop the Servicing platform that managed collections, fraud detection, high-touch and low-losses identification, and\u00a0 deliver timely reporting to investors.
\n\uf0a7 Instrumental in reducing annual fraud losses by 95% within 90 days.
\n\uf0a7 Launched NPS measurement process for all funded borrowers, transitioning entire loan portfolio for zero customer-facing incidents within 60 days.
\n\uf0a7 Developed and implemented a high-risk review process for then-current at-risk businesses to test pre-delinquent strategies.
\n\uf0a7 Identified and vetted 4 additional collection agencies that resulted in zero complaints from borrowers and no regulatory complaints.<\/p>\n

2005 to 2013: eBay. Santa Monica & San Jose, CA\/Phoenix, AZ \u2014 Senior Manager \u2013 Global Production
\nLaunched and managed key projects that included cost-savings initiatives and process improvements for global collections supporting B2B and B2C transactions involving Rent.com, Half.com, Stubhub.com, and PayPal.com.
\n\uf0a7 Identified a process gap that allowed $10MM to flow through untreated and partnered with the engineering team to close process gap, leading to $2MM in annual revenue increases.
\n\uf0a7 Secured an additional $1.2M within 90 days of program launch supporting Half.com collection strategies, developing and implementing a methodology incorporating stakeholders, business unit accounting, collection agencies and FP&A despite no additional funding support.
\n\uf0a7 Reduced bad debt by 70% by creating and launching a Buyer Protection Collection Process to protect buyers from \u201cItem Not Received\u201d or \u201cItem Significantly not as Described\u201d scenarios.
\n\uf0a7 Increased liquidation rates and reduced inbound email volume by 35% resulted in a 40% increase in productivity by assuming ownership of vendor management strategies across various technology solutions impacting 6 vendors.
\n\uf0a7 Reduced merchant risk by 25% within 6 months by spearheading assimilation of risk data between eBay Marketplaces and PayPal.
\n\uf0a7 Strategized a 30% decrease in large merchant losses YOY by maintaining transparent, comprehensive, and timely reporting abilities that incorporated detailed training to Account Managers on P&L statement reviews, D&B reports and follow-up risk training to establish\/review credit line limits for enterprise sellers.<\/p>\n

Additional Career Experience: AVP\/Senior Operations Risk Manager \u2013 Bank of America. Phoenix AZ, Director \u2013 Providian, El Paso TX, Portfolio Manager- GE Capital Atlanta, GA, Senior Business Analyst- Wachovia Atlanta GA, Senior Manager- Citicorp Kansas City, MO and San Mateo, CA<\/p>\n

Education & Professional Development<\/p>\n

MBA, Marketing | American Intercontinental University. Hoffman Estates, IL
\nB.S., Information Technology | American Intercontinental University, Hoffman Estates, IL<\/p>\n

Six Sigma Training & Zenger-Miller Frontline Leadership<\/p>\n

Technologies:
\nSalesforce \uf073 JIRA \uf073 Zendesk \uf073 SQL \uf073 Great Plains \uf073 SAP \uf073 Microstrategy \uf073 Tableau \uf073 HTML \uf073 CSS \uf073 WordPress<\/p>\n","protected":false},"excerpt":{"rendered":"

Scott A. Taylor, MBA STRATEGIC FINANCIAL OPERATIONS EXECUTIVE Risk Management | Strategic Partnerships | Regulatory Compliance \uf0a7 Solutions-oriented Financial Executive with an established track record of developing and implementing strategies to reduce costs, increase revenue, strengthen customer relationships, and drive profitable growth through the development lifecycle from initial feasibility analysis to completion. \uf0a7 Broad-based, decisive […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1","post","type-post","status-publish","format-standard","category-uncategorized"],"_links":{"self":[{"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=\/wp\/v2\/posts\/1","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1"}],"version-history":[{"count":6,"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=\/wp\/v2\/posts\/1\/revisions"}],"predecessor-version":[{"id":269,"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=\/wp\/v2\/posts\/1\/revisions\/269"}],"wp:attachment":[{"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/scottallentaylor.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}