Funding Circle, USA
-95%
Annual Fraud Loss Reduction
Instrumental in reducing annual fraud losses by 95% within 90 days while launching NPS measurement across all funded borrowers.
Scott A. Taylor, MBA
Strategic Financial Operations Executive
Risk Management | Strategic Partnerships | Applied AI & Regulatory Compliance
Excellent leadership and interpersonal skills. Highly effective at identifying and developing diverse, top-performing talent. Demonstrated ability to align workforce and workflow to capture critical data, utilizing talents and expertise to deliver effective and streamlined direction to financial operations.
Verified Performance Outcomes
Quantified Executive Impact
eBay / Global Production
-70%
Bad Debt & Loss Mitigation
Architected Buyer Protection Collection Process and enterprise seller credit-limit risk controls, driving a 30% YoY reduction in large merchant losses.
Funding Circle, USA
-46%
Cycle Time & Funding Acceleration
Decreased borrower funding time by 46% within the first 120 days of launch while reducing customer complaints to zero within 6 months.
First National Bank of Omaha
+40%
Customer Engagement Lift
Redesigned and rewrote all customer-facing communication channels, increasing customer response by 40% within 60 days alongside a 3-year omnichannel roadmap.
eBay & Intuit Risk Ops
$2M+
Annualized Recovery & Risk Control
Recovered $2M+ in annualized revenue via process remediation and directed $1M risk operations reviewing 7,000–10,000 merchant accounts monthly.
Organizational Leadership
+32 pts
Employee NPS & Zero Complaints
Increased employee Net Promoter Score by 32 points during the first 6 months while eliminating customer escalations through workflow alignment.
Executive Capabilities
Distinctions and Qualifications
- 01 Regulatory Compliance
- 02 Cost/Benefit Analysis
- 03 Project Management
- 04 Vendor & Staff Management
- 05 Logistics & Troubleshooting
- 06 Strategic Collaborations
- 07 Resource Allocation
- 08 Complex Negotiations
- 09 Decisive Business Leadership
- 10 Financial Planning & Analysis
- 11 Corporate & Financial Risk Management
- 12 Profit & Loss Projections
- 13 Analytical Optimizations
- 14 Global Strategy
Centaur Workflows & Enterprise Architecture
Applied AI & Enterprise Technology Stack
Claude (Anthropic)
Applied AI
Agentic reasoning, executive synthesis, and full-stack operational automation architecture.
Launch Claude →
Google Gemini
Applied AI
Multimodal analysis, deep research orchestration, and rapid prototyping workflows.
GitHub Copilot & GitHub
Applied AI
AI-assisted code generation, version control, and security-hardened static deployments.
ChatGPT & AiTrium
Applied AI
Prompt engineering, financial modeling validation, and enterprise AI workflow integration.
Salesforce & Zendesk
Enterprise
Omnichannel servicing, collections strategy design, and high-volume CRM telemetry.
SAP & Great Plains
Enterprise
Enterprise resource planning, commercial AR/PBI ledger controls, and financial reconciliation.
JIRA
Product Ops
Agile product development, 3-year platform migration roadmaps, and sprint governance.
SQL, Tableau & MicroStrategy
BI & Data
Roll-rate delinquency modeling, P&L projections, and executive KPI visualization.
HTML5, CSS3 & Supabase
Web & Cloud
Zero-trust static web architecture, PostgreSQL Row-Level Security (RLS), and REST APIs.
Chronological Leadership Record
Executive Background
Fiserv — Director of Product
2020 – Present- Direct product development, product innovation, applied artificial intelligence, and operational automation initiatives across financial services.
- Serve as Advisor for the University of San Francisco (USF) AI Program, advising academic and professional stakeholders on modern product development and fintech infrastructure.
Amazon — Senior Program Manager – Seller Lending and PBI – AR experience
2019 to 2020- Seller Lending and Pay by Invoice AR programs – focused on removing friction for customers through automation and increasing options for payments.
First National Bank of Omaha — Director Collections Strategy and Design
2017 to 2019- Redesigned and rewrote all customer-facing communication channels — increased customer response by 40% within 60 days.
- Launched digital channel optimization test plan.
- Designed 3-year technology roadmap for platform migration, omnichannel, and 24-hour self-serve options.
Intuit (Woodland Hills, CA) — Senior Manager, Risk
2016 to 2017- Expertly directed group-wide operations with a budget of $1M while ensuring continuous operations, strict controls, and streamlined payment processing.
- Consistently reviewed approximately 7,000 to 10,000 accounts monthly, flagging 10% to 15% for more in-depth review.
Funding Circle, USA (San Francisco, CA) — Head of Servicing & Collections
2014 to 2016- Decreased funding time by 46% within the first 120 days of launch; reduced customer complaints to zero within 6 months; increased employee NPS by 32 points during first 6 months.
- Instrumental in reducing annual fraud losses by 95% within 90 days. Launched NPS measurement process for all funded borrowers.
- Developed and implemented a high-risk review process for then-current at-risk businesses to test pre-delinquent strategies.
eBay (Santa Monica & San Jose, CA / Phoenix, AZ) — Senior Manager – Global Production
2005 to 2013- Strategized a 30% decrease in large merchant losses YoY by maintaining transparent, comprehensive, and timely reporting abilities that incorporated detailed training to Account Managers on P&L statement reviews, D&B reports, and follow-up risk training to establish/review credit line limits for enterprise sellers.
Additional Career Experience
AVP/Senior Operations Risk Manager – Bank of America (Phoenix, AZ) | Director – Providian (El Paso, TX) | Portfolio Manager – GE Capital (Atlanta, GA) | Senior Business Analyst – Wachovia (Atlanta, GA) | Senior Manager – Citicorp / Citibank (Kansas City, MO and San Mateo, CA).
Academic & Advisory Credentials
Education & Professional Development
MBA, Marketing | American InterContinental University, Hoffman Estates, IL
B.S., Information Technology | American InterContinental University, Hoffman Estates, IL
Advisory Board Member | University of San Francisco (USF) Strategic AI Program
Six Sigma Training & Zenger-Miller Frontline Leadership
Governance & Compliance
Legal Disclaimers
All views expressed on this site are my own and do not represent the entity whatsoever with which I have been, am now, or will be affiliated. All the information on this website is published in good faith and for general information purpose only. scottallentaylor.com does not make any warranties about the completeness, reliability, and accuracy of this information.
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