Scott A. Taylor, MBA

Fiserv – Director of Product

• ▪ Leading product strategy, operations, risk management, and digital channel optimization across financial services.

Amazon — Senior Program Manager – Seller Lending and PBI – AR experience

• ▪ Seller Lending and Pay by Invoice AR programs – focused on removing friction for customers through automation and increasing options for payments.

First National Bank of Omaha — Director Collections Strategy and Design

Creating omni-channel, customer focused and frictionless methods to assist financially distressed customers resolve delinquency.

• ▪ Redesign and rewrite all customer-facing communication channels - increased customer response by 40% within 60 days.
• ▪ Launched digital channel optimization test plan.
• ▪ Designed 3 year technology roadmap for platform migration, omnichannel and 24-hour self-serve options.

Intuit. Woodland Hills, CA — Senior Manager, Risk

Serve a critical role in the payments group, directing and controlling merchant risk while leading a team of 50 top-performing cross-functional professionals.

• ▪ Onboard new clients and manage existing accounts to align payment processing operations with the Intuit platform.
• ▪ Protect stakeholder interests by directing managers and analysts through in-depth and comprehensive reviews of financials and batches to minimize/eliminate risk of fraudulent merchants.
• ▪ Expertly direct group-wide operations with a budget of $1M while ensuring continuous operations, strict controls, and streamlined payment processing; consistently review 7,000 to 10,000 accounts monthly, flagging 10% to 15% for more in-depth review.
• ▪ Restructured customer communications and escalation path to foster a more confident customer transaction.
• ▪ Combined superior business and strategy acumen with financial industry expertise to create and implement a comprehensive scorecard system that measures transactions from a metrics perspective to target higher risk transactions and streamline payment releases for customers.
• ▪ Decreased funding time by 46% within the first 120 days of launch; reduced customer complaints to zero within 6 months; increased employee NPS by 32 points during first 6 months.

Funding Circle, USA. San Francisco, CA — Head of Servicing & Collections

Instrumental in the successful launch and management of a start-up operation serving person-to-person loan platforms ($25K–$500K loan size), directing enterprise-wide collections and account servicing while directing a team of 7 professionals.

• ▪ Contributed in-depth and comprehensive knowledge on UCC regulations, as well as the bankruptcy code to establish creditor position throughout borrower bankruptcy actions.
• ▪ Implemented technology tools to develop the Servicing platform that managed collections, fraud detection, high-touch and low-losses identification, and deliver timely reporting to investors.
• ▪ Instrumental in reducing annual fraud losses by 95% within 90 days.
• ▪ Launched NPS measurement process for all funded borrowers, transitioning entire loan portfolio for zero customer-facing incidents within 60 days.
• ▪ Developed and implemented a high-risk review process for then-current at-risk businesses to test pre-delinquent strategies.
• ▪ Identified and vetted 4 additional collection agencies that resulted in zero complaints from borrowers and no regulatory complaints.

eBay. Santa Monica & San Jose, CA/Phoenix, AZ — Senior Manager – Global Production

Launched and managed key projects including cost-savings initiatives and process improvements for global collections supporting B2B and B2C transactions involving Rent.com, Half.com, Stubhub.com, and PayPal.com.

• ▪ Identified a process gap that allowed $10MM to flow through untreated and partnered with the engineering team to close process gap, leading to $2MM in annual revenue increases.
• ▪ Secured an additional $1.2M within 90 days of program launch supporting Half.com collection strategies, developing and implementing a methodology incorporating stakeholders, business unit accounting, collection agencies and FP&A despite no additional funding support.
• ▪ Reduced bad debt by 70% by creating and launching a Buyer Protection Collection Process to protect buyers from “Item Not Received” or “Item Significantly not as Described” scenarios.
• ▪ Increased liquidation rates and reduced inbound email volume by 35% resulted in a 40% increase in productivity by assuming ownership of vendor management strategies across various technology solutions impacting 6 vendors.
• ▪ Reduced merchant risk by 25% within 6 months by spearheading assimilation of risk data between eBay Marketplaces and PayPal.
• ▪ Strategized a 30% decrease in large merchant losses YOY by maintaining transparent, comprehensive, and timely reporting abilities that incorporated detailed training to Account Managers on P&L statement reviews, D&B reports and follow-up risk training to establish/review credit line limits for enterprise sellers.

AVP/Senior Operations Risk Manager – Bank of America (Phoenix AZ), Director – Providian (El Paso TX), Portfolio Manager – GE Capital (Atlanta, GA), Senior Business Analyst – Wachovia (Atlanta GA), Senior Manager – Citicorp (Kansas City, MO and San Mateo, CA)